Casino Consultant Profiles

Please click on a consultant below for more details:

Jake WallerJake’s abundant energy and outstanding organising skills have supported his excellent success in planning and project managing casino developments in Latin America, Eastern Europe, Asia and the UK. For most of his 27-year casino career Jake has been involved in start-ups as General Manager, Operations Director or Head of Department.

After an early career and active service in the Royal Air Force, Jake joined Sun International at the flagship Sun City Resort and was involved in the development and implementation of the Surveillance Department’s expansion and improvement programme. Through his valued contribution to the development of best-practice systems and procedures and the professional development of staff through his leadership, coaching and training, Jake was recognised by promotion to senior management.

He served a number of years managing Surveillance and Security departments and gained a reputation as a very effective trouble-shooter and for “getting things done”. His skill saw him being given broader responsibilities and opportunities which took him into general management and led to a series of casino development projects around the world.

With the encouragement of ex-employers and friends in the industry Jake founded New World Gaming in 2008 to provide his special brand of diplomatic yet high-energy, hard-hitting effective results, where needed, when needed.

Jake’s focus is on Management Contracts, new casino development and project management and Surveillance and Security consulting work.

David Marshall

David’s career in the casino industry covers more than 40 years, starting as a dealer at the Playboy Club in London. For many years he developed, opened and managed casinos in such locations as Madagascar, Mauritius (Holiday Inns), South Africa (Sun International), Azerbaijan (Hyatt) and Turkey before relocating to Europe as general manager of S.P.I.C. s.a., a casino group based in Nice, France, of which Sol Kerzner was a major shareholder. The company was taken over by the Accor Group and David stayed with the new company, Accor Casinos, based in Paris as International Development and Operations Director. Accor Casinos later merged its interests with those of Barrière to become Groupe Lucien Barrière, the leading European casino operator, in which David held the position of VP International Development.

He has been a member of the Global Gaming Exhibition (G2E) Conference Advisory Board, Las Vegas, a member of the Cross Industry Group for Gaming Deregulation (CIG), UK and has lectured on gaming at the University of the Marne, France. He has had active involvement and participation in various high level industry forums, seminars and trade media publications, amongst which; the Gambling Industry Forum and Casinos & the Future Leisure Market (London), the IHIF (Berlin), G2E (Las Vegas) and Sedqa Conference on Addiction and Risk Behaviours (Malta). He has also published in various international magazines on gaming.

With a broad international contact network, David’s expertise lies in casino feasibilities, development and operations, marketing and strategic planning.

Steve Donoughue is one of the UK’s leading management consultants who specialises in the gambling industry, both offline and online.

He provides strategic advice in every sector of the industry; casinos, betting, bingo, poker, slots, lotteries and in every channel; land-based, online, mobile and interactive television.

Over his 15 years’ experience advising gambling operators, regulators, suppliers and professional advisory firms, Steve has provided invaluable advice to firms wanting to develop new products, enter new markets or to improve their efficiency and effectiveness.

Steve also advises on the politics of British gambling and how it impacts on the operator. His political knowledge and contacts matched with his in-depth knowledge of the industry make him an invaluable addition to any strategy development process. He is the Secretariat of the Parliamentary All-Party Group on Betting & Gaming.

Steve KaroulSteve is widely viewed as the world’s leading expert in casino marketing and casino player development. He has lived and worked in the United States, South Africa, Istanbul, Hong Kong, Bangkok, Singapore and the Philippines and has conducted casino marketing activities in well over 100 different countries around the world. Among his many activities in these countries has been the building of relationships with the top 1% to 2% of customers which represents leaders of industry, royalty and other extremely wealthy and powerful individuals.

Steve is an author and a journalist who understands all aspects of casino marketing and he writes for Global Gaming Business, Casino Enterprise Management, Urbino, Casino World, Indian Gaming, Inside Asian Gaming, Gaming for Africa and many other publications often injecting his own unique hands-on working experiences. Steve’s specialty areas are Casino Marketing, Player Development, Asian Marketing, Junket Marketing and Business Consulting.

His highly successful Casino Marketing Tune Up is not to be missed if you want to optimize your market opportunity.

Rob BoltonRob is a seasoned, goal-focused professional with a demonstrated record of accomplishment with leading hotels and casinos in competitive international markets. He has In-depth experience across resort management, cross cultural relations, and business development.

Rob has proven expertise in driving efficiency and productivity through positive change management and the implementation of process improvements. His strong leadership and success in directing highly skilled and diverse management teams has been critical in achieving corporate objectives.

He was pivotal as the Business Development Director; and, ultimately as the General Manager in Sun International’s Casino – Resort operation in Durban, South Africa – Sibaya Casino and Entertainment Kingdom.

With over three decades of experience on four continents, he has hotel and gaming management competencies in Executive Team Development, Regulatory Compliance, Cost Analysis and Reduction, Strategic Planning and Implementation Cross Cultural Business Relations, Profit and Revenue Optimization, and Turnaround / Crisis Management. Rob  can provide clients key advice and direction in the tender process for new licenses, essential planning for the opening of new developments; and ultimately operational refinements that may be required in mature businesses. Rob represents New World Gaming in Australasia.

Few people can match David’s ability to develop and manage gaming-based entertainment operations. In a period of just 8 years he was responsible for the expansion of a European operation from just 500 slots to 10,000 slots spread over 142 outlets in 11 cities; 70 live table games and 50 sports-book outlets. As if that wasn’t enough, he was also in charge of Latin American Operations overseeing start-ups and acquisitions of casinos; slot operations; bingo halls; sports books; lottery operations and F&B outlets in Peru, Bolivia, Mexico and Brazil.

Most recently David has been engaged as strategic gaming advisor to a number of European governmental bodies.

Teresa’s gaming career started in the prestigious London Playboy Club, gaining operational experience through the London casino scene and on cruise ships with predominantly US customers.

Having developed her knowledge in the Casino World as a Journalist & Conference Organizer, she was involved in schedule sourcing, editorials and organizing venues, conference speakers and delegate bookings for conference events in London, Portugal and Malta.

Teresa then spent sixteen years working with GamCare, growing her knowledge and understanding on problem gamblers and in-turn sharing that expertise with the gaming and betting industry.

She was able to further help raise awareness of problem gambling when she was appointed Editor of GamCare News, as well as social responsibility and compliance directly with the Gaming & Betting industry.

As a certified City & Guilds Trainer, Teresa is able to deliver a wide range of disciplines to students and specializes in training AML and Social Responsibility training programs and has development bespoke Social Responsibility, Compliance and Anti-money laundering training programmes for all sectors of the gaming and betting industries.

Teresa is based in the UK but provides services internationally on behalf of New World Gaming.

Martin WatsonMartin has a remarkable track record of achievement in strategic change. This is hallmarked by innovative thinking, his consultative style, skill in winning commitment from stakeholders and his ability to energise the implementation team. From his start as a casino dealer in London in the ’70’s, Martin progressed to the position of Casino General Manager at Sun International where he played a pivotal role in the expansion of the group, particularly during the ’90’s when he opened and managed the mega casinos of The Carousel and Carnival City resorts.

He later returned to Europe and developed and managed a group of casinos in the Czech Republic before joining the 40-strong Genting UK group as Regional Director. His creative ability was soon recognised and he was placed in the position of Product Development Director where his expertise was instrumental in developing the gaming product and recognising the potential in slot machine opportunities which he turned into a four-fold increase in electronic gaming revenue. The particular specialist services which Martin provides are strategic planning, feasibility studies; table games management consulting; casino development and casino marketing.

A specialist in the gaming industry in the Caucasus, Nino Kapanadze has over 25 years in depth experience in this ever-changing landscape. Based in Tbilisi, Georgia, Nino adds a new regional dimension and coverage to New World Gaming’s offer.

Possibly the best known and respected gaming personality – online, electronic and live gaming – in Georgia, Nino has, amongst other achievements, set up dealer training and testing programmes and programmes for experienced staff, guidelines for the conduct of gaming, procedures for chip and cash transactions, anti-fraud measures, procedures for game analysis, and systems for data collection and analysis.

Nino’s gaming operational experience runs from managing Georgia’s largest casino to operating electronic gaming outlets to regional executive director of an international gaming group, where she has attracted accolades for her results and her quality relationships with clients. She is currently responsible for the development of a new casino project in Batumi, which will probably become the benchmark hotel casino resort there.

The Caucasian gaming market is one of immense potential but can be difficult to initiate and requires ground up experience and contact at both a business and government level. Nino can now propose to potential gaming investors and operators an unparalleled and positive entry into this market.

Contact Us

Office:   +44 20 7193 5747

 

 

Jake Waller [Managing Director]
Mobile: +44 75 3426 7005

David Marshall
Mobile: +33 66 303 3037